Question 1

What if the audit doesn't find anything?

Accepted Answer

Then it costs you nothing. There's no upfront fee, ever.

Question 2

How do you get paid on the audit?

Accepted Answer

If we find money owed to you - say a duplicate payment from six months ago - we make the recovery and invoice a fee only after the refund lands in your account. Then we help you plug the gap so it doesn't happen again.

Question 3

What is your standard recovery fee?

Accepted Answer

Recoveries are charged at 30% of the amount recovered. Ongoing audits, once set up, are cheaper again.

Question 4

Do I have to sign up for CRM or automation as well?

Accepted Answer

No. The audit stands on its own - plenty of clients start there and decide later whether they want the website, CRM or automation work.

Question 5

How long does setup take?

Accepted Answer

A new website and CRM is typically live within 3 to 6 weeks. Automations roll out over the following weeks as we learn how you work.

Question 6

Do I own my website and domain?

Accepted Answer

Yes - the domain and content are always yours. You're never locked into staying with us to keep your own site running.

Question 7

Can you migrate our existing CRM data?

Accepted Answer

Yes, we handle the migration as part of setup so historical leads and jobs aren't lost.

Question 8

Is the AI receptionist a real person or a bot?

Accepted Answer

It's an AI system trained specifically on your business, with a real person able to step in for anything it shouldn't handle alone.

Question 9

Will automation replace staff?

Accepted Answer

Most clients use automation to remove admin their team doesn't have time for, not to replace people.

Question 10

Do you manage our Google Business Profile?

Accepted Answer

Yes - profile setup, category optimisation, weekly Google Posts, review responses and geotagged photos, all aimed at getting you into the local Map Pack.

Question 11

Can you set up Google Analytics and Tag Manager for us?

Accepted Answer

Yes - GA4 event tracking, GTM implementation and conversion tracking, plus a Looker Studio dashboard so you can see what's actually driving results.

Question 12

Is there a lock-in contract?

Accepted Answer

No. Everything ongoing is month-to-month. We keep clients by doing good work, not by holding them to a contract.

Question 13

What areas do you service?

Accepted Answer

We're based in East Perth, WA, and work with small businesses across Australia - everything is delivered remotely unless you're local.

Questions, answered.

Account audits

Websites & CRM

AI & automation

Google services

Working with us

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